Refund policy

Shipping, Returns & Exchanges Policy

At DALAL, every handbag is inspected thoroughly before dispatch to ensure it arrives in mint, flawless condition. Please review our policy below regarding delivery, returns, and exchanges.

1. Shipping Rates & Delivery Timeline

We deliver across all governorates in Egypt via trusted courier partners:

• Cairo & Giza: 55 EGP (2–3 business days)
• Alexandria: 65 EGP (2–4 business days)
• Other Governorates: 70 – 110 EGP (3–6 business days)
• Free Shipping: Automatically applied on all orders of 1,999 EGP or more.

Before dispatching your order, our team will confirm your shipping details via phone call or WhatsApp message.

2. Inspection Upon Delivery (Cash on Delivery)

We believe in full transparency. When your courier arrives, you are welcome to inspect the outer packaging and ensure the correct product has arrived before completing your cash payment.

3. Returns & Exchanges (48 Hours Window)

If you wish to return or exchange your bag, you must contact us within 48 hours of receiving your delivery:

• The handbag must be in its original, brand-new condition, with zero signs of wear, stains, or scratches.
• All original protective wraps, handle films, hardware stickers, tags, and the DALAL dust bag must be completely intact.
• To initiate a return or exchange, send a message to our WhatsApp support at +20 100 437 3235 with your order number and photos of the bag.

4. Refunds

Once your returned item is received and inspected at our Cairo facility, we will process your refund via Vodafone Cash, InstaPay, or bank transfer within 2–4 business days (minus original courier delivery fees unless the return is due to an error on our part).

5. Damaged or Defective Items

In the unlikely event that your bag arrives with a manufacturing defect or shipping damage, please notify us immediately within 24 hours of delivery with clear photos, and we will send a brand-new replacement with free shipping.